Chapter 18

Human Error Identification In Human-Computer Interaction

Neville A. Stanton
Brunel University

 

Outline

Human Error

Human Error Classification

Predicting Human Error

Systematic Human Error Reduction and Prediction Approach (SHERPA)

Task Analysis For Error Identification (TAFEI)

Validation of Human Error Identification

Applying TAFEI to Interface Design

Applying SHERPA to Safety Critical Systems

Conclusions

References

 

Figures

Figure 18.1: The perceptual cycle.

Figure 18.2: The Systematic Human Error Reduction and Prediction Approach (SHERPA). HTA = hierarchical task analysis.

Figure 18.3: Hierarchical task analysis for programming a VCR.

Figure 18.4: The Task Analysis For Error Identification (TAFEI) procedure. HTA = hierarchical task analysis; SSD = state-space diagram.

Figure 18.5: The Task Analysis For Error Identification (TAFEI) description.

Figure 18.6: Systematic Human Error Reduction and Prediction Approach (SHERPA) analysis of an energy distribution system.

Figure 18.7: Systematic Human Error Reduction and Prediction Approach (SHERPA) analysis of drilling for oil tasks.