Jennifer Lai
IBM T. J. Watson Research Center
Nicole Yankelovich
Sun Microsystems
What Is a Conversational Speech Interface?
Design for Speech
When to Use Speech
Don’t Translate Graphics into Speech
Optimize for Spoken Communication
Challenges
Dialog Styles
Feedback and Latency
Prompting
Providing Help
Handling Errors
Correction Strategies
Speech User Interface Design Issues
Design Issues for Telephony Applications
Design Issues for Telephony Applications
Design Issues for Telephony Applications
Design Issues for Telephony Applications
Design Issues for Telephony Applications
Design Issues for Telephony Applications
Users Speech in Multimodal or Embedded Applications
Feedback and Latency
Dealing with Microphone Issues
Prompting
Providing Help
Handling Errors
Involving Users
Natural Dialogue Studies
Refining Application Requirements and Functionality
Collecting Appropriate Vocabulary
Determining Commonly Used Grammatical Constructs
Discovering Effective Interaction Patterns
Helping with Prompt and Feedback Design
Getting a Feeling for the Tone of the Conversations
Wizard-of-Oz Studies
Usability Studies
Summary
References
Figure 35.1: E-mail message information.