John Vergo, Sunil Noronha, Joseph Kramer, Jon Lenchner, and Thomas Cofino
IBM
Introduction
Framework
Eight Phases of User Experience Design
The HCI Design Framework
Business Goals Definition
User Identification
Task Analysis
Modeling of User Concepts in the Product Domain
Competitive Analysis
Interaction Design
Visual Design
Usability Testing
Concluding Remarks
References
Figure 38.1: The eight phases of user experience design.