Karen Holtzblatt
Incontext Enterprises
Introduction
A Brief History of Contextual Design
Contextual Design Overview
Setting Project Scope
Defining the Right Process for the Project
The Steps of Contextual Design
A Brief History of Contextual Design
Contextual Design Overview
Setting Project Scope
Defining the Right Process for the Project
The Steps of Contextual Design
The Contextual Interview—Getting the Right Data
Choosing Customers Depends on Project Scope
Interpretation Sessions—Creating a Shared Understanding
Choosing Work Models Depends on Project Scope
Consolidation—Creating One Picture of the Customer
The Consolidated Models
How Can So Little Data Characterize a Whole Market?
Visioning a New Work Practice
How Can You Invent From Customer Data
Storyboarding—Working Out the Details
How Is Storyboarding Different From Building Scenarios?
User Environment Design
The User Environment Design Works for New Systems: What Do We Do for Existing Systems?
User Interface Design and Mock-up
Let Customers Speed the Process
Issues of organizational adoption
Introducing User-Centered Design Is a Long Road—Start Small
Communicate Out and Give Ideas Away
Ownership Is the Goal; Renovation Is Normal
References
Figure 49.1: The interpretation session results in affinity notes and five work models.
Figure 49.2: The affinity diagram.
Figure 49.3: The consolidated flow model.
Figure 49.4: The consolidated cultural model.
Figure 49.5: The consolidated physical model.
Figure 49.6: The consolidated sequence model (partial)
Figure 49.7: The consolidated artifact model.
Figure 49.8: A complete, synthesized vision?
Figure 49.9: Storyboards are like freeze frame movies.
Figure 49.10: User Environment Design for a shopping system. IR = infrared; RF = radio frequency.
Figure 49.11: Build the paper prototype using normal stationary supplies.
Figure 49.12: The steps of Contextual Design act as a process scaffolding upon which complementary activities can be included. QFD = Quality Function Deployment; UI = User Interface.